OUR COLLECTION
Frequently asked questions
How do I place an order?
Orders can be placed online through our website. For custom cakes, desserts, or event catering, please fill out the inquiry form (click the bufton below) and we’ll guide you through the process.
How far in advance should I order?
Standard cakes/baked goods + charcuterie: 3–5 days notice.
Custom cakes, desserts, and events: 2-4 weeks is ideal.
Weddings: 3-6 months is recommended.
Please me mindful that popular dates fill up quickly so it is best to order well in advance.
Where do I pick up my order?
Pick up is in Liberty Village. Address will provided once order is confirmed.
The pick up times don't work for me
We can be flexible! Contact us to let us know and we can figure out an alternative time that works for both of us
Do you deliver?
While we don't typically offer delivery, Uber connect can be arranged (by you) if you are unable to pick up your order.
For weddings and events: Toronto delivery may be possible - just ask! Depending on your date, we may be able to drop off but unfortunately we do not offer set up services.
Can you accomodate dietary restrictions?
All of our products are prepared in a kitchen that handles common allergens. We’ll gladly accommodate dietary restrictions whenever possible, but we cannot fully guarantee a cross-contamination-free environment.
At this time we do not make vegan products.
What forms of payment do you accept?
We accept all major credit cards, and e-transfer for custom orders. Full payment details will be provided with your order confirmation.
What is your cancellation/refund policy?
DEPOSITS:
All custom orders and event bookings require a deposit of 30% of your total.
REFUNDS/CANCELLATIONS:
2+ WEEKS: Full refund (minus processing fee 3%)
4-13 Days: 50%-70% refund (minus processing fees)
72 hours before: Sorry, we cannot accomodate a refund - bakes take time and it is likely your order is already in progress
AFTER PICKUP/DELIVERY:
Due to the perishable nature of our products, we are unable to offer refunds once an order has been received. If there is a quality issue or the order does not meet your specifications, please contact us within 24 hours and we will do our best to address the concern.
I have a question that's not listed
Please feel free to reach out to us through our contact form, or click the button below.
We are more than happy to help!